Healthcare

MedAssist

Patient Triage & Appointment Optimization

MedAssist needed to improve patient routing and reduce wait times across their network of clinics while maintaining quality of care.

Medical NLPTriage AlgorithmsEHR IntegrationScheduling Optimization

Key Results

Wait Time-55%

Routing Accuracy94%

Patient Satisfaction+38%

The Challenge

Patients were being misrouted to wrong departments, creating frustration and delays. Appointment scheduling was inefficient, leading to long wait times and underutilized time slots.

Our Solution

We developed an AI triage system that assesses patient symptoms and urgency to route them to the appropriate care level. Smart scheduling optimizes appointment slots based on predicted duration and provider availability.

Results

Patient wait times reduced by 55%
Routing accuracy improved to 94%
Patient satisfaction scores increased by 38%
Provider utilization improved by 25%

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